Find answers to the most common questions about ordering, shipping, products, and returns at TCG Trail.
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Q: Are all your Pokémon cards and products 100% authentic? A: Yes, absolutely! We only source our products directly from official, authorized distributors, ensuring that every booster pack, box, and single is 100% genuine and factory-sealed.
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Q: Where do you ship from, and how long does delivery take? A: All orders are dispatched from our operations hub in Kansas City, MO. Domestic shipping within the US takes 7 to 10 business days, while international shipping takes 11 to 15 business days.
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Q: How are orders packaged for transit? A: We use collector-grade packaging, including protective wrapping, sturdy cardboard boxes, and secure padding to ensure your items arrive in pristine, undamaged condition.
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Q: Can I return items if I change my mind? A: We accept returns within 30 days of delivery for items that are unopened, unused, and in their original factory-sealed condition. Opened packs or single cards cannot be returned.
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Q: How can I contact customer support? A: You can reach our support team anytime via email at ask@tcgtrail.shop. We aim to respond to all inquiries within 24 hours on business days.