Contact information

We always love connecting with fellow Pokémon TCG enthusiasts and collectors! Whether you have inquiries regarding a specific card set release, need help tracking an active order, or want to share feedback about your shopping experience, our dedicated customer care team is ready to assist you.

  • Customer Support Email: ask@tcgtrail.shop (We strive to respond to all emails and inquiries within 24 hours on business days).

  • Operational Headquarters / Mailing Address: TCG Trail 807 NW 70th St Kansas City, MO 64118 United States

  • Support Operating Hours: Monday through Friday, 9:00 AM to 5:00 PM (CST).

Please feel free to drop us a message anytime, and our team will get back to you as quickly as possible!