Refund policy

Welcome to TCG Trail! We take immense pride in providing fellow collectors with 100% authentic Pokémon cards, booster boxes, elite trainer boxes, and rare collectibles. We want you to be completely satisfied with every single purchase you make from our store. Please read our return and refund guidelines carefully below:

  • 30-Day Return Window: You have 30 calendar days from the exact date your package was delivered to request a return for eligible items. To be eligible for a return, your items must be completely unopened, unused, factory-sealed, and in the exact original condition in which they were received.

  • Non-Returnable Items: Due to the nature of trading card games and the collectible industry, we cannot accept returns or exchanges on opened booster packs, single cards, opened elite trainer boxes, or any items showing visible signs of tampering, wear, or damage after delivery.

  • Damaged or Incorrect Orders: If your order arrives damaged, defective, or if you received an incorrect item, please notify us immediately within 48 hours of delivery with photographic proof. We will arrange a replacement or issue a full refund upon verification.

  • Refund Processing: Once your returned package is received and thoroughly inspected by our team at our Kansas City hub, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a specific number of business days.

  • Return Shipping Charges: Customers are generally responsible for paying their own shipping costs for returning items unless the return is a result of our error (e.g., receiving a defective or incorrect product). Shipping costs are strictly non-refundable.

Contact Us: If you have any questions or require assistance with a return, please reach out to our support team:

  • Email: ask@tcgtrail.shop

  • Address: 807 NW 70th St, Kansas City, MO 64118